Privacy Policy
INTRODUCTION
TYPE II Pty Ltd operates the website mskproperty.com (known as “Website“) across desktop, mobile, and tablets.
TYPE II Pty Ltd is referred to as “TYPE II”, “MSK”, “MSK by TYPE II”, “we”, “our” and “us” in this Privacy Policy (unless the context requires). Where we refer to the data practices of a specific business in this Privacy Policy, “we”, “our” or “us” refers to the operating entity of that business, as specified above.
This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Website, subscribing to our services or entering into an agreement with us in relation to the Website, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.
We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. If you are a customer and the modification would result in a material change to either party’s rights or obligations and, for that reason, may cause you material detriment, we will give you at least 30 days’ written notice via email before the modification is to take effect and you may terminate your agreement with us during this period if you consider that the modification will cause you material detriment. For non-material changes we make that would not cause material detriment to a customer, we will give customers at least 30 days’ written notice via e-mail or through the Agent Portal, before the modification is to take effect, but customers may not terminate as a result of this modification during this period.
RESPECTING INFORMATION PRIVACY
We recognise the importance of protecting personal information. We do not, without your consent, collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we may not be bound by the Privacy Act, including the Australian Privacy Principles (“APPs“), and applicable privacy regulations.
THE PERSONAL INFORMATION WE COLLECT ABOUT YOU
We may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided.
If you access any of our services through a social network site or login to our Websites using your social network credentials such as Facebook, we will collect limited information provided to us by that social network site, such as user name, site ID, profile photo and email address.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites and REA Group Website (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
For some services and products, we may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence and health care and concession cards.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information about you from a variety of sources including, but not limited to:
(a) registering to use the Website through the Agent Portal or MSK Account;
(b) subscribing to receive Alerts/e-brochures and filling in forms, applications (e.g. online rental applications), surveys or research, participating in promotions and competitions on the Websites or websites of our service providers;
(c) contacting us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
(d) posting or contributing material on our Websites.
We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.
HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your enquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use.
More specifically, we may use personal information which we have collected to:
(a) ensure that content from the Websites is presented in the most effective manner for you and for your computer;
(b) provide a better or more relevant service or product to you, for instance by automatically populating forms on the Websites when you make enquiries of selected estate agents;
(c) combine your personal information with information that we have collected from our service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our services and the services of third parties. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through our Websites;
(d) personalise and customise your services, experience, advertising and content that you view and engage with on the Websites or the websites of our service providers and business partners;
(e) respond to or provide you with services, products, information and assistance that you request from us;
(f) contact you to conduct surveys, research and feedback about our products, services or the Websites;
(g) allow you to participate in interactive features of our service, when you choose to do so;
(h) help carry out our obligations arising from any contracts entered into between you and us;
(i) to assess your application for credit as a business in connection with our services;
(j) by disclosing the information to debt collection agencies to recover any amounts you owe us;
(k) notify you about changes to our products and services; and
(l) enhancing your security when you visit our Website.
If all or part of this information is not provided, we may not be able to provide these services.
USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES
We may:
(a) use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
(b) share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.
If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.
We may also, if you request us to by opting-in through your mskproperty.com account, share your information with third parties so they may contact you directly about their offers, promotions, goods or services.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose personal information to our related bodies corporate, service providers or business partners.
We may also disclose your personal information:
(a) to real estate agents or agencies, property developers, builders, retirement community operators and landlords that have listings or advertising on our Websites and which you have requested information from by submitting an enquiry;
(b) to our service providers, so that they can provide you with products or services on our behalf or products or services that you have requested directly from them, or to help us to provide you with our products or services;
(c) to third parties where you have requested information, services or products from them;
(d) in conjunction with a sale or similar transfer of a business;
(e) relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and
(g) where we are otherwise authorised or required by law to do so.
If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.
DISCLOSURE AND STORAGE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA
You acknowledge given the nature of our Website that personal information provided by you may be disclosed by us to persons outside of Australia involved in providing you with services. These third parties may store your information on their own equipment. You agree that we are not responsible for the storage of your personal information by these third parties. We may also store your data with data storage firms based outside of Australia.
SECURITY
We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
CORRECTION AND ACCESS
We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.
COMPLAINTS RESOLUTION
We are committed to providing our customers with a fair and responsible system for the handling of complaints.
If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of any of our businesses, please contact our Privacy Officer at privacy@mskproperty.com so that we may resolve your concerns.
Our Privacy Officer will consider your query and endeavour to respond to you promptly.
COMPLAINTS RESOLUTION
We use cookies, web beacons and measurement software and tools on the Websites and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to the Websites.
We may combine our cookies, information collected through the cookies and web beacons on the Websites with other information (including information collected by third parties using their own cookies and web beacons and providing our cookies and information to third parties) and use analytics services such as Google Analytics – to provide better or more relevant services and advertising to you on the Websites and third party websites. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.